Refund Policy

Last updated: September 16, 2026

This guide sets out the practical service standard for shopping with us.

Eligibility

Eligible defective and non-defective merchandise may be returned, and exchanges are available when replacement stock remains. Submit the request within 30 days after delivery. Items must be new, unused, in original condition, and include the original packaging, tags, and supplied accessories.

How to request a return

Provide the order number, checkout email, reason for return, and supporting photos or video for damaged, defective, incorrect, or incomplete goods. Do not mail an item without authorization. Return-shipping responsibility and any label terms will be stated during approval. Original shipping charges are non-refundable.

Refunds and exchanges

After the returned item is received and inspected, an approved refund is initiated to the original payment method within 10 business days. The bank or card issuer may need additional posting time. Exchanges depend on available stock.

For assistance, use our Contact Us page.