FAQ

Last updated: September 16, 2026

This guide sets out the practical service standard for shopping with us.

What do you sell?

We offer Manna Hydration bottles, tumblers, mugs, cups, lids, straws, cleaning accessories, and related drinkware.

How long does delivery take?

Standard orders are normally prepared in 1–2 business days. After dispatch, the estimated transit window is 4–6 business days; carrier dates are estimates and are not guaranteed.

Can I return an item?

Yes. Requests for eligible defective or non-defective merchandise must be made within 30 days after delivery. Exchanges depend on stock.

When will I receive a refund?

After receipt and inspection, an approved refund is initiated to the original payment method within 10 business days. Original shipping charges are non-refundable.

Can an order be canceled?

Ask as soon as possible. Cancellation is not guaranteed after processing begins.

How do I get help?

For assistance, use our Contact Us page.